TOULOUSE GOURMET POLICIES

SECURITY:
Ordering from Toulouse Gourmet Catering is both easy and secure. When you place an order, you can feel confident that your credit card information is protected by our secured server.

Our online ordering servers are hosted by CaterTrax, which has security measures in place to protect the loss, misuse or alteration of the information under our control. We use encryption technology to protect your sensitive personal information stored on our servers and while being transmitted over the Internet. Your information is always stored in this fashion and is never transferred without encryption.

ORDERING POLICY:
Due to time needed in preparing your order, we require a minimum of 24 hours notice. Please place your online orders as early as possible to ensure timely processing. Please place your orders no later than 2:00 p.m. the day prior. (Some hot menu item may require longer notice).

For same day delivery, please call 504.488.4466 to check availability. If Toulouse Gourmet can fulfill the order, a Rush Fee of $25.00 will apply. Please note that our hot food and hors d’oeuvres orders must be made 24 hours prior to your event date.

Our delivery hours start as early as 6:30am. Deliveries prior to 6:30 am and after 5:30 pm Monday to Friday may be subject to a delivery surcharge. Our office hours are 8:00am-5:00pm Monday through Friday, therefore, orders placed late Friday or over the weekend will not be received in our office until Monday morning.

Your on line order is confirmed when you receive your email confirmation from us.

DELIVERY CHARGES AND TIMES:
A $25.00 charge will be for any delivery in the Greater New Orleans area. A $75.00 charge applies to all orders on the North shore.

No service charges will apply on orders picked up by clients. We recommend clients add 1⁄2 hour prior to their event start time when placing their orders so our drivers will not be tardy. Most deliveries are allotted a 30 minutes window that range from 30 minutes before to 15 minutes after your scheduled arrival time. Circumstances due to traffic, bad weather,delay inentering securedoffice buildingsand waiting for escorts or last minute changes to original order are beyond our control but we’ll notify clients as soon as possible. During peak lunch and dinner periods, deliveries may be made up to 1 hour prior to your designated time. Our food is prepared fresh daily in our licensed commercial kitchen and stored at safe temperatures at all times. If your order requires rental of a chafing dish or serving platters equipment will be picked up on the next "business" day unless "special arrangements"between the client and us has been made.

ORDER CHANGES AND CANCELLATIONS:
We would like 48 hour advance notification of cancellation, we may be able to cancel any orders if we have not completed the order. If there are costs incurred as a result of your cancellation, client will be billed for those costs and not the entire cost of the event. Please call us at 504.488.4466 to cancel an order. Or, any late changes (less than 24hrs) to an original order can be made on-line by logging into your account. Late order changes may not be fulfilled, it depends on our kitchen schedule that day. Your changes are not confirmed until we have contacted you either by email or a phone call from our event coordinators to confirm your changes.

PAYMENT TERMS AND GRATUITY:
In addition to charge payments, Toulouse Gourmet Catering will accept your personal or company check mailed and received in advance or on delivery of order. For purchase orders and orders to be billed, terms are net 30 days(This applies to approved accounts). Account over thirty (30) days shall accrue interest at one and one half (1-1/2%) per month. Any other terms can be prearranged with us by calling our accounting department at 504.488.4466. Gratuities are not required and are not automatically added to your invoice but they are graciously accepted by our staff.

SALES TAX:
Sales tax is applied to all orders. Tax-exempt organizations must provide a tax letter with first order.

PRICES:
Prices on our menus and website may be subject to change due to market price fluctuation and product availability. Substitutions and additions on any menu will reflect price changes on the final invoice. We recommend clients request a new price quote if there are any additions or substitutions. Price changes may vary.

DAMAGES AND LIABILITY:
Client’s responsibility is to ensure that the table for setup and any flammable items including our décor material is protected from the heat source of our chafers. If our staff is not hired to be present at client’s event, client will be responsible for the unattended chafing dishes and all of Toulouse Gourmet’s equipment. Toulouse Gourmet Catering does not assume or accept any responsibility due to negligence by the client or any attendees of the client’s event that caused any damage as a result. Missing or damaged equipment, décor, place settings, centerpieces, linens, serving utensils, salad bowls will be billed at replacement cost to client. It’s the responsibility of the client to ensure that all of Toulouse Gourmet’s catering properties are present when the driver arrives to pick up. Any item(s) not picked up may incur additional charges if the driver has to make an additional trip to client’s location to retrieve the item(s). Equipment/items that are not picked up on the same day requires the same responsibility of the client to ensure that equipment/items are not lost or missing.

PRIVACY POLICY:
By completing any application/forms on this Web site, you are offering data to Toulouse Gourmet’s Catering that it will keep private and use only as described here.

Toulouse Gourmet Catering will not sell, give away, or otherwise distribute your personal information that has been collected through this site, either in the near or distant future, without first contacting you and receiving your explicit permission.

Your information on our data base will be used solely by Toulouse Gourmet, both to fulfill the service to you as described within the site, and for future correspondence with you. (For example, we might contact you at some future date, to make an offer, or to discuss a past service. )

If you wish to be removed from our correspondence lists (to be no longer contacted by us), please let us know by email, and we will honor your request.